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Maximus Will Continue to Perform Contact Center Operations Contract

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Maximus (NYSE: MMS) announces that the U.S. Department of Health and Human Services, Centers for Medicare & Medicaid Services (CMS) has withdrawn their early re-procurement of the Contact Center Operations (CCO) contract for 1-800-MEDICARE and Federal Marketplace services. This decision means Maximus will continue its current contract, which has available option periods until 2031, without having to recompete for the same scope of work. The company currently provides support to more than 75 million eligible Americans who rely on Medicare and the Federal Marketplace.

Maximus (NYSE: MMS) annuncia che il Dipartimento della Salute e dei Servizi Umani degli Stati Uniti, i Centri per Medicare e Medicaid Services (CMS) hanno ritirato la loro richiesta di rifornimento anticipato del contratto per le Operazioni del Centro Contatti (CCO) per 1-800-MEDICARE e i servizi del Federal Marketplace. Questa decisione significa che Maximus continuer脿 il suo contratto attuale, che prevede opzioni disponibili fino al 2031, senza dover competere nuovamente per lo stesso ambito di lavoro. L'azienda attualmente fornisce supporto a pi霉 di 75 milioni di americani idonei che si affidano a Medicare e al Federal Marketplace.

Maximus (NYSE: MMS) anuncia que el Departamento de Salud y Servicios Humanos de EE. UU., los Centros de Servicios de Medicare y Medicaid (CMS) han retirado su re-proceso inicial del contrato de Operaciones del Centro de Contacto (CCO) para 1-800-MEDICARE y los servicios del Mercado Federal. Esta decisi贸n significa que Maximus continuar谩 con su contrato actual, que tiene per铆odos de opci贸n disponibles hasta 2031, sin necesidad de volver a competir por el mismo alcance de trabajo. La empresa actualmente brinda apoyo a m谩s de 75 millones de estadounidenses elegibles que dependen de Medicare y del Mercado Federal.

Maximus (NYSE: MMS)電 氙戈淡 氤搓贝氤奠攵, 氅旊敂旒鞏 氚 氅旊敂旒鞚措摐 靹滊箘鞀 靹柬劙(CMS)臧 1-800-MEDICARE 氚 鞐半癌 鞁滌灔 靹滊箘鞀れ棎 雽頃 鞐半澖 靹柬劙 鞖挫榿(CCO) 瓿勳暯鞚 臁瓣赴 鞛“雼潉 觳犿殞頄堧嫟瓿 氚滍憸頄堨姷雼堧嫟. 鞚 瓴办爼鞚 Maximus臧 2031雲勱箤歆 鞚挫毄 臧電ロ暅 鞓奠厴 旮瓣皠鞚 鞛堧姅 順勳灛 瓿勳暯鞚 瓿勳啀 歆勴枆頃橂┌, 霃欖澕頃 鞐呺 氩旍渼鞐 雽頃 雼れ嫓 瓴届焷頃 頃勳殧臧 鞐嗢潓鞚 鞚橂頃╇媹雼. 順勳灛 鞚 須岇偓電 氅旊敂旒鞏挫檧 鞐半癌 鞁滌灔鞐 鞚橃〈頃橂姅 7500毵 氇 鞚挫儊鞚 鞝侁博 氙戈淡鞚鞐愱矊 歆鞗愳潉 鞝滉车頃╇媹雼.

Maximus (NYSE: MMS) annonce que le D茅partement de la sant茅 et des services sociaux des 脡tats-Unis, les centres Medicare et Medicaid Services (CMS) ont retir茅 leur demande de nouvel appel d'offres anticip茅 pour le contrat des op茅rations du centre d'appels (CCO) pour 1-800-MEDICARE et les services du march茅 f茅d茅ral. Cette d茅cision signifie que Maximus poursuivra son contrat en cours, qui a des p茅riodes d'option disponibles jusqu'en 2031, sans avoir 脿 concourir 脿 nouveau pour le m锚me champ de travail. L'entreprise fournit actuellement un soutien 脿 plus de 75 millions d'Am茅ricains 茅ligibles qui d茅pendent de Medicare et du march茅 f茅d茅ral.

Maximus (NYSE: MMS) gibt bekannt, dass das US-Gesundheitsministerium und die Zentren f眉r Medicare & Medicaid Services (CMS) die fr眉hzeitige Neuausschreibung des Vertrags f眉r die Kontaktcenter-Operationen (CCO) f眉r 1-800-MEDICARE und die Dienste des Federal Marketplace zur眉ckgezogen haben. Diese Entscheidung bedeutet, dass Maximus seinen aktuellen Vertrag fortsetzen kann, der bis 2031 verf眉gbare Optionse Zeiten enth盲lt, ohne erneut um den gleichen Arbeitsumfang konkurrieren zu m眉ssen. Das Unternehmen unterst眉tzt derzeit mehr als 75 Millionen anspruchsberechtigte Amerikaner, die auf Medicare und den Federal Marketplace angewiesen sind.

Positive
  • Contract retention secured until 2031 without early re-procurement
  • Continued service provision for over 75 million Medicare beneficiaries
  • Avoided costly and time-consuming recompetition process
Negative
  • None.

Insights

This development represents a significant positive outcome for Maximus, effectively securing their position as the operator of the important 1-800-MEDICARE and Federal Marketplace contact center operations until 2031. The withdrawal of early re-procurement eliminates a major near-term risk of contract competition and provides clear revenue visibility for the next several years. The contract is strategically important as it serves over 75 million Medicare-eligible Americans.

The continuation of this federal contract strengthens Maximus's position in the government healthcare services sector. With the current contract retaining its available option periods through 2031, this provides substantial long-term revenue stability. This type of contract typically generates consistent cash flows and maintains high renewal rates, which is particularly valuable in the current economic environment where predictable revenue streams are highly prized by investors.

Process Ends for Early Re-Procurement

TYSONS, Va.--(BUSINESS WIRE)-- (NYSE: MMS) is pleased to announce that the U.S. Department of Health and Human Services, Centers for Medicare & Medicaid Services (CMS) has withdrawn their early re-procurement of the Contact Center Operations (CCO) 1-800-MEDICARE and Federal Marketplace contract. The early re-procurement of the contract would have otherwise caused Maximus to recompete for the same scope of work it currently performs under its contract today. The current contract retains its available option periods until 2031.

鈥淲e are pleased with this outcome and appreciate the opportunity to continue supporting HHS and CMS in their vital missions and look forward to delivering innovative, high-quality, and reliable solutions that benefit the American public. Maximus employees have consistently demonstrated their ability to successfully manage this critical program providing essential support to more than 75 million eligible Americans who rely on Medicare and the Federal Marketplace,鈥 stated Bruce Caswell, President and CEO, Maximus.

Note: This press release provides clarified information to a version issued earlier today.

About Maximus

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs. For more information, visit .

Investor Relations

James Francis

Jessica Batt

IR@maximus.com

Media & Public Relations

Eileen Cassidy Rivera

media@maximus.com

Source: Maximus

FAQ

What happened to Maximus (MMS) Medicare contact center contract in 2024?

CMS withdrew the early re-procurement of the Contact Center Operations contract, allowing Maximus to continue its current contract with available option periods until 2031 without recompeting.

How long will Maximus (MMS) retain the CMS contact center contract?

The contract retains its available option periods until 2031.

How many Americans does Maximus (MMS) support through its CMS contract?

Maximus provides support to more than 75 million eligible Americans who rely on Medicare and the Federal Marketplace.

MAXIMUS, Inc.

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Specialty Business Services
Services-business Services, Nec
United States of America
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